Our Goal is to identify Training requirements for businesses through assessing the company's performance & specifically write courses to address any areas of weakness discovered.
We also offer one to one consultations to advise you on your progress within the service and hospitality business and to give advice on how to progress your career.
SERVICES:
Our list of Courses are only samples, we will do bespoke courses for whatever part of your business you need to address.
Customer Service Course
This
course can be run as a half day refresher course coming into the start
of the season or As a one/two day course for new recruits or people
transferring internally that may not have had a frontline position
before.
Team building /Supervisory skills
This is a one day course which covers different personalities. different leadership skills, assessing performance levels, recognising the importance of being the liason between your staff and senior management. Interactive day.
Telephone sales
Are you losing bookings? Are you upselling? Do you know how? This course identifies the fundamentals of how to do it all in one telephone call!
Wine appreciation course
This one day course is for Hotel and restaurant staff or for your own personal development. It covers a basic appreciation of wine, wine service, Dealing with wine problems, knowing how to taste wine, decanting wine.
Etiquette for professionals.
Do you know how to host a commercial dinner?
Do you know to budget for wine & drinks within your budget?
Do you know how to get the most from a restaurant for your spend?
This course gives you the confidence of
hosting corporate dinners in large hotels or small intimate restaurants -
the do's and dont's of what to do and say - Principles of putting your
guests at ease. Great fun, builds confidence - can be run as a group on
on a one-2-one consultancy.